Refund policy

Returns & Refunds Policy

Love it or return it within 30 days.

At AboutCamping, we want you to be happy with your purchase. We offer a 30-day change-of-mind return policy in addition to your rights under the Australian Consumer Law (ACL).

This policy explains when returns, exchanges and refunds are available, how to request a return, and what happens when an order is returned to us because it was not collected.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.

Your rights under Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply independently of our voluntary 30-day change-of-mind return policy.

If you believe your product has a problem covered by the Australian Consumer Law, please contact us and explain the issue. We may need to assess the product before determining the appropriate remedy.

Our 30-day return conditions described below do not limit or replace your rights under the Australian Consumer Law.

30-Day Change-of-Mind Returns

If you have simply changed your mind about your purchase, you may request a return within 30 days of receiving your order, provided the product meets the conditions below.

To be eligible for a change-of-mind return:

  • The return request must be submitted within 30 days of receiving the product.
  • The product must be returned in its original condition.
  • The product must be unused, unworn and free from damage caused after delivery.
  • All original parts, accessories and included items must be returned.
  • Where applicable, tags must remain attached.
  • The product should be returned in its original packaging where reasonably possible.
  • Proof of purchase must be provided.
  • You must contact us and receive return approval before sending the product back.

Change-of-mind returns are a voluntary service provided by AboutCamping and are subject to these conditions.

Australian Consumer Law rights for faulty, defective, unsafe, incorrectly supplied or misdescribed products are separate and are not restricted by these conditions.

How to Request a Return

To request a return, contact us at:

info@aboutcamping.com.au

Please include:

  • Your order number
  • Your name
  • The product you wish to return
  • The reason for the return
  • Any relevant photographs or information, where applicable

Please wait for our return instructions before sending anything back.

Items returned without prior approval may be delayed or may not be accepted as a change-of-mind return.

This requirement does not remove or restrict any rights you may have under the Australian Consumer Law.

Return Process

The return process is:

  1. Contact us at info@aboutcamping.com.au with your order details.
  2. Wait for our return instructions and approval.
  3. Prepare the product securely and ensure it meets the applicable return conditions.
  4. Send the product using the return instructions provided by our Customer Support Team.
  5. Return the product within the timeframe specified in your return approval.
  6. Once received, we will inspect the product.
  7. If the return is approved, we will process the applicable refund or exchange.

Please keep your postage receipt and tracking information until your return has been received and processed.

Return Shipping Costs

Change-of-Mind Returns

For a change-of-mind return, the customer is generally responsible for the cost of returning the product to AboutCamping unless we agree otherwise.

Original shipping charges, where applicable, may also not be refundable for a change-of-mind return, subject to applicable law.

Faulty, Damaged or Incorrect Products

If a product is confirmed to have a problem covered by the Australian Consumer Law, AboutCamping will provide the appropriate remedy required by law.

Where the law requires us to reimburse reasonable return costs associated with a valid consumer guarantee claim, those costs will be reimbursed.

Consumers should retain their postage or transport receipts.

The Australian Consumer Law provides that where a business confirms a product has a problem, reasonable return costs may need to be reimbursed.

Uncollected Orders & Returned-to-Sender Parcels

Customers are responsible for ensuring that orders are collected or received within the timeframe specified by the delivery carrier.

This includes parcels:

  • Awaiting collection at a post office or collection point
  • Awaiting collection from a parcel locker
  • Held because a delivery attempt was unsuccessful
  • Returned because the customer did not collect the parcel
  • Returned because the customer provided an incorrect or incomplete delivery address, where the issue was not caused by AboutCamping

If your parcel is returned to us because it was not collected

If Australia Post or another carrier returns your order to us because the parcel was not collected within the carrier's collection timeframe, we will contact you once the parcel has been received back at our facility.

A refund will not be processed until the returned parcel has been received by AboutCamping.

Where the return has occurred because the customer did not collect the parcel, reasonable costs incurred by AboutCamping for the return-to-sender shipment may be deducted from any refund otherwise payable, to the extent permitted by applicable law.

This may include reasonable carrier charges incurred to return the parcel to us.

For example, if a customer places an order, the parcel is delivered to a collection point, the customer receives collection/tracking notifications but does not collect the parcel, and the carrier subsequently returns the parcel to AboutCamping, the reasonable cost incurred to have that parcel returned to us may be taken into account when calculating any applicable refund.

We will not deduct return costs where doing so would be inconsistent with a customer's rights under the Australian Consumer Law or other applicable law.

If the parcel is returned to us because of an error made by AboutCamping, this section will not apply.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

  • Name
  • Street address
  • Suburb/City
  • State/Region
  • Postcode
  • Apartment/Unit number
  • Contact telephone number

If an order is returned to us because an incorrect or incomplete address was provided by the customer, we will contact the customer regarding the available options.

Where permitted by law, reasonable costs incurred as a result of the incorrect or incomplete address may be deducted from any refund or may need to be paid before a parcel can be resent.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product:

  • Arrives damaged
  • Is defective or faulty
  • Does not match its description
  • Is the wrong product
  • Is missing parts or accessories

please contact us at info@aboutcamping.com.au as soon as possible.

Please provide your order number and, where appropriate, photographs or videos showing the issue.

We will assess the issue and determine the appropriate remedy under our policy and the Australian Consumer Law.

Depending on the circumstances and whether the failure is major or minor, an appropriate remedy may include a repair, replacement or refund.

Consumer guarantees under the ACL cannot be excluded by a store's return policy.

Major and Minor Problems

Under the Australian Consumer Law, the appropriate remedy depends on the nature and seriousness of the problem.

For a major failure, consumers may generally be entitled to choose between a refund and replacement, subject to the circumstances and requirements of the law.

For a minor failure, the business may generally have the opportunity to repair the product within a reasonable time.

If a product cannot be repaired within a reasonable time, further remedies may become available depending on the circumstances.

Our Customer Support Team will assess each issue individually in accordance with the Australian Consumer Law.

Products Damaged Through Misuse

Consumer guarantees do not generally apply where a problem has been caused by the customer's misuse, unreasonable use, accidental damage or use contrary to the product's instructions.

If you believe there is a manufacturing defect or another issue with your product, please contact us so we can assess the circumstances.

We will not reject a valid consumer guarantee claim simply because a product has been used. The nature and cause of the problem will be considered.

Refunds

Once we receive a returned product, we will inspect it where an inspection is reasonably required.

For an approved change-of-mind return, the refund will be processed once the return has been received and the applicable return conditions have been satisfied.

For consumer guarantee claims, the remedy will be provided in accordance with the Australian Consumer Law.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow up to 10 business days for AboutCamping to process an approved refund. Your bank or payment provider may require additional time to make the funds available in your account.

Where a refund is adjusted for an applicable return-to-sender or other permitted cost, we will advise you of the applicable amount.

Exchanges

For a change-of-mind exchange, the customer must first contact us and obtain return approval.

Depending on stock availability, we may offer an exchange or other suitable option.

The fastest way to receive a different product may be to return the original product and place a new order for the replacement item.

This does not affect your rights to a replacement where a product has a failure covered by the Australian Consumer Law.

Products That Cannot Be Returned

Certain products may not be suitable for return for hygiene, safety or other legitimate reasons where applicable.

Where a product has specific return conditions, those conditions will be clearly communicated on the relevant product page or before purchase.

These exclusions do not apply where they would prevent a customer from exercising a right or remedy available under the Australian Consumer Law.

Proof of Purchase

We may request reasonable proof of purchase, such as:

  • Order number
  • Order confirmation
  • Receipt
  • Email address used for the purchase
  • Other reasonable evidence of purchase

A lack of original packaging does not, by itself, remove a customer's rights under the Australian Consumer Law where those rights apply.

Refunds Are Not Automatically Available for Change of Mind

Australian Consumer Law does not generally require a business to provide a refund simply because a customer has changed their mind, no longer wants the product, found it cheaper elsewhere or has no use for it.

However, AboutCamping voluntarily provides a 30-day change-of-mind return policy subject to the conditions outlined above.

Our voluntary change-of-mind policy is separate from your statutory consumer guarantee rights.

International Orders

For orders delivered outside Australia, additional consumer protection laws may apply depending on the customer's location and the circumstances of the transaction.

International customers are responsible for complying with any applicable customs, import and local requirements.

Where Australian Consumer Law applies, nothing in this policy is intended to exclude or limit those rights.

Contact Us

If you have any questions about a return, refund, exchange or product issue, please contact:

AboutCamping Customer Support
📧 info@aboutcamping.com.au
🌐 aboutcamping.com.au

We're always happy to help and will work with you to resolve legitimate product issues as fairly and efficiently as possible.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For further information about consumer guarantees, customers can visit the Australian Competition and Consumer Commission (ACCC) website.

Last updated: April 2026


 

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